GPS Fleet Management Improves Customer Service
With the daily challenges that arise, customer satisfaction is crucial to the success of your business. New priorities may come up, drivers may fall behind or finish early, high value customers may call needing expedited service.
GPS fleet management provides a real-time analysis of driving patterns and location history, managers can optimize routes for each drivers schedule. This allows drivers to perform more jobs each day increasing productivity, profits and customer satisfaction.
Furthermore, GPS fleet management systems provide more flexibility when customers require assistance fast. Customers will be grateful your services were timely and efficient, creating a long term business relationship.
The Benefits of Outstanding Customer Service
Without a doubt, a great customer service team:
- Improves your reputation with customers and partners
- Fosters repeat business and customer loyalty
- Shows your customers that you care
- Increases overall customer satisfaction with the product
- Differentiates your company from the competition
- Improves sales and reduces churn
Remember the Customer
Although it is great for a manager to come up with ideas, it is also very important to listen to the voice of the customer as they are the first point of contact to your support team and their input is invaluable. Without the customer, who are we?
It is also extremely important to engage your team and involve them in decision making. Encourage them to come up with ideas, solutions to problems and better/more efficient ways to help customers. Respect your employees. By doing so will result in happier employees who are interested in improving themselves and the team.
Improve Dispatching with GPS Fleet Management Systems
- Locate the closest vehicle to an address for quick dispatch
- Reduce route confusion and response time to customer locations
- Create efficient delivery routes
- Track emissions and vehicle problems for quick remedy
- Remove opportunity for personal usage of company vehicles
Measure your fleet’s efficiency daily and make improvements where necessary. With fleet management solutions such as these, knowing the location of your drivers never was so easy and convenient.
Maximize your fleet’s potential with GPS Fleet Management and USA Fleet Solutions.
Improve Employee Retention
Do you have any idea what your drivers think of your business? It is important to be crystal clear about your expectations regarding work hours, responsibilities, pay, and implemented policies and procedures. This includes technology training, if applicable. You can monitor social media for employee morale, but it is best practice to be honest.
The USA Fleet Solution team is dedicated to the success of our GPS fleet tracking devices’ implementation. This requires hands-on training and full back-end support for management and staff. We remain available 24/7/365 to answer questions and guide your team in order to receive the maximum benefit from your GPS system.
In the end, employee retention comes down to identifying employee perceptions of your brand and personal experiences with your company. Implementing a GPS tracking device sets the standard for drivers up front of your dedication to a smooth operating, efficient fleet. This process creates opportunities for drivers that can align with your company goals, reducing high employee turn-over rates improving driver retention.
With 24/7/365 support, employee training with USA Fleet Solutions becomes a partnership.
Keep Your Driver’s On the Road
When your business depends upon a reliable fleet, nothing’s more inconvenient than a breakdown. If it happens to you, get help in a hurry with our Roadside Assistance plan. USA Fleet Solutions makes sure you stay on the road, so you can keep customers happy.
*Terms and conditions apply. Geotab Roadside is available in the U.S. and Canada (qualifying ProPlus customers only).
Eliminate Unauthorized Fleet Vehicle Use
GPS Tracking helps fleet managers view fleet performance, routing, and schedule effective dispatching.
Growing Your Business with USA Fleet Solutions
Reduce overall fleet operating expenses, increase productivity and improve safety.
Get Started Now!
(855) GPS-GPS-1 – Toll Free
(855) 477-4771 – Toll Free
Call now or request a sales representative to contact you.